Shinjuku Urban Hotel
What Guests Say
The room was very comfotable and spacious making for a pleasant stay, staff were friendly and helpful in answering questions and queries. The fact there is a 7/11 located adjacent to the property is also very convenient for getting supplies. I loved the fact that there was an Origami crane and a small rubber duck waiting in the room on check in, that was a nice cute touch to welcome guests to the hotel. The hotel is also located close to Shinkjuku train station and lots of bars and restaurants are in the area
Declan
April 2025
Centrally located hotels in Tokyo are generally eye-wateringly expensive . Paid £950 for two weeks in this small, single 2* room (Booking.com). Ouch! The hotel and my room were very clean. Fridge & kettle were provided; good A/C. There was a TV with mostly Japanese language programmes. The shower (attached to the half-sized bath) was basic, but was quite powerful. No in- room safe for valuables. The spaghetti-like ‘wiring’ was interesting to behold. It was very centrally located. I was on the 8th floor, which was peaceful in this very frenetic area. The young woman on reception was very kind and helpful on arrival; the two older men were also very nice and helpful. The guys spoke little English (though infinitely more than my Japanese), but this was no problem due to our liberal use of Google Translate. The room was (thoroughly) cleaned on request: I much prefer this arrangement because I find daily cleaning unnecessary & intrusive. This place reminded me of having to stay in my grandmother’s spare room: homely, but dated (the room, not my grandmother).
James
May 2024
I stayed here previously with my family and we had returned as we enjoyed our previous stay. It is a large room, and for the price of 2 twin rooms we were able to get this room for 4 people. The location is good, and the convenience of a 7 eleven next door was great. The staff are very nice and the cleaners do a great job every day to keep the rooms fresh and clean. Our room had a washer and dryer which was convenient and which we used often to wash our kids clothes. 3 separate bedrooms were great, although we only used 2, and the kitchen and living were spacious by Japanese hotel standards. Bathroom is large, and has a wash area and bath tub.
Konstantinos
October 2024
The room was fantastic but booking.com gave a discount that is only for residents of Japan, luckily I’m here on a working holiday visa & I have a residency card for the year. It was bad of booking.com to offer this discount, if I was a tourist I would have to pay a lot more. Be careful in Japan as lots of discounts are not for tourists.
Emma
November 2022
The highlights of the hotel were the service and value for money. The staff were very accommodating of our requests. They received our Ta-q-bin delivered luggage without issue and were ready for us by the time we arrived. They were also comfortable receiving Amazon orders for us and holding our luggage for the day before we departed for the airport. The cleaning, if not the entire, staff definitely have a fun-quirky side. When we checked in, there were little gift ducks and handwritten notes for us! Otherwise, everything else just worked - decent rooms, reliable appliances and room features, etc. We stayed in two single rooms, which were by far the cheapest in the area (most other hotels have expensive single rooms or require at least a double room). If you're looking for value above all else, this is the place to stay!
Ka
June 2024
Room was great for solo traveler. For a couple it would be small. Very generous with toiletries. Front Desk were a great help and I liked all the free city maps & brochures and the location is just brilliant. I walked from Shinjuku Station, so it's doable and easy to find. Restaurants (also 24h) and cafes galore within the vicinity.
Daniel
November 2024
The staff were very friendly, even though most could only mostly speak Japanese. But it was easy to communicate any problems I had. The room may be small as expected but it was well equipped and comfortable enough for my stay.
Terence
December 2024
We really liked the staff and how courteous that were to us. The place was clean, and large.
Kevin
August 2023
Location was perfect for me and what I wanted to experience. I was never to far from food, supplies, subways.
Anonymous
May 2025
The staff were super friendly, and the hotel was outside the red district area and could be accessed via the main tourist road away from red district. 7-11 right next door. Had a window for natural lighting.
Vivian
April 2024
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